SAN ANTONIO, TX—The Crowne Plaza San Antonio Riverwalk (above centered photo) has been awarded the prestigious AAA Four-Diamond Award.This marks the second time the hotel has won the award since being purchased by HEI Hotels & Resorts in 2006.
The award’s stringent criteria are based on a superior level of quality throughout the hotel, an extensive array of amenities and a high degree of hospitality, service and attention to detail. AAA evaluates hotels based 
on exterior grounds, public areas, room décor and ambiance, guest room amenities, bathrooms, housekeeping, management, and guest services.
on exterior grounds, public areas, room décor and ambiance, guest room amenities, bathrooms, housekeeping, management, and guest services. Hotels must excel in all areas in order to be considered for the Four Diamond Award. AAA Diamond Ratings represent a combination of the overall quality, the range of facilities, and the level of services offered by a property.
“We credit our on-going $15.4 million renovation process, as well as our superior guest services team, with helping us to win this world renowned award,” said Bob White, general manager. “This truly validates our standing as the premier destination for business and leisure travelers to the San Antonio area and inspires us to continue to raise the bar moving forward.”
(San Antonio Riverwalk photo at right)
The, 410-room, 21-story building, located at 111 Pecan Street, features an elevated, outdoor pool overlooking the famed Riverwalk, a sauna, whirlpool and full-service fitness facility. Its extensive food and beverage services include an upscale restaurant, lobby lounge, high energy sports bar and extensive catering capabilities.
The, 410-room, 21-story building, located at 111 Pecan Street, features an elevated, outdoor pool overlooking the famed Riverwalk, a sauna, whirlpool and full-service fitness facility. Its extensive food and beverage services include an upscale restaurant, lobby lounge, high energy sports bar and extensive catering capabilities.
The oversized hotel rooms offer high-speed Internet access, large work desks and two telephone lines. The property includes two separate garages with a combined capacity of approximately 600 vehicles. The hotel has the city’s third largest amount of meeting space with 38,000 square feet, capable of handling groups of up to 1,000 people.
About HEI Hotels & Resorts
Owners and operators of t
he Crowne Plaza San Antonio Downtown, HEI Hotels & Resorts, headquartered in Norwalk, Conn., is a leading hospitality investment firm that acquires, develops, owns and operates full-service, upper upscale and luxury hotels and resorts throughout the United States under such well-known brand names as Marriott, Sheraton, Westin, Embassy Suites, Le Meridien and Hilton.
About HEI Hotels & Resorts
Owners and operators of t
he Crowne Plaza San Antonio Downtown, HEI Hotels & Resorts, headquartered in Norwalk, Conn., is a leading hospitality investment firm that acquires, develops, owns and operates full-service, upper upscale and luxury hotels and resorts throughout the United States under such well-known brand names as Marriott, Sheraton, Westin, Embassy Suites, Le Meridien and Hilton. Properties include the Westin Philadelphia, (bottom left photo) and the under-development Le Meridien Philadelphia. For more information about HEI, visit the company’s website, http://www.heihotels.com/. 
CONTACT: Chris Daly, Vice President, Daly Gray Public Relations, ph: 703-435-6293.
CONTACT: Chris Daly, Vice President, Daly Gray Public Relations, ph: 703-435-6293.
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