Sunday, June 21, 2015

Richard Peltz and William Benoist Lead Marcus & Millichap’s Technology & Help Desk Support to Elite 50


Richard Peltz
CALABASAS, CA – Marcus & Millichap (NYSE: MMI), a leading commercial real estate investment services firm with offices throughout the United States and Canada, announced it has been awarded inclusion in the prestigious 2015 HDI CSAT Elite 50, one of the highest honors in technological excellence, ranking number 15 among the top 50 help desk support centers globally.

The award was presented by HDI, the world’s largest professional association and certification body for technical service and support professionals.

“We are proud to receive this outstanding recognition on behalf of Marcus & Millichap’s information services (I.S.) department.

“Our dedication to providing the firm’s nearly 1,500 agents across the U.S. and Canada with the resources and I.S. customer support is an important component for our agents and their ability to deliver the highest level of service to our clients,” says Richard Peltz, senior vice president and chief information officer at Marcus & Millichap.

Bill Benoist, vice president of information services and his team have demonstrated unwavering dedication to achieving the most comprehensive level of support available in the industry,” concludes Peltz.

Bill Benoist
Support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI), an independent, third-party service. 

Based on the data collected over a 12-month period, participating technical service and support centers are identified as leaders in the industry.

The 50 support centers with the highest scores are then named by HDI as members of the HDI CSAT Elite 50, receiving further acknowledgement as industry leaders at the HDI Annual Conference & Expo.

For a complete copy of the company’s news release, please contact:

Gina Relva
Public Relations Manager

(925) 953-1716

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