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| Richard Peltz |
CALABASAS,
CA – Marcus & Millichap (NYSE: MMI), a leading commercial real estate
investment services firm with offices throughout the United States and Canada,
announced it has been awarded inclusion in the prestigious 2015 HDI CSAT Elite
50, one of the highest honors in technological excellence, ranking number 15
among the top 50 help desk support centers globally.
The award
was presented by HDI, the world’s largest professional association and
certification body for technical service and support professionals.
“We are
proud to receive this outstanding recognition on behalf of Marcus &
Millichap’s information services (I.S.) department.
“Our dedication
to providing the firm’s nearly 1,500 agents across the U.S. and Canada with the
resources and I.S. customer support is an important component for our agents
and their ability to deliver the highest level of service to our clients,” says
Richard Peltz, senior vice president and chief information officer at Marcus
& Millichap.
“Bill
Benoist, vice president of information services and his team have demonstrated
unwavering dedication to achieving the most comprehensive level of support
available in the industry,” concludes Peltz.
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| Bill Benoist |
Support
centers are ranked based on customer satisfaction survey responses gathered by
the HDI Customer Satisfaction Index (CSI), an independent, third-party
service.
Based on the data collected
over a 12-month period, participating technical service and support centers are
identified as leaders in the industry.
The 50
support centers with the highest scores are then named by HDI as members of the
HDI CSAT Elite 50, receiving further acknowledgement as industry leaders at the
HDI Annual Conference & Expo.
For a complete copy of the company’s
news release, please contact:
Gina Relva
Public
Relations Manager
(925)
953-1716
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