Colliers International Ranked 12th on the Top 100 Global Outsourcing Companies by International Association of Outsourcing Professionals

BOSTON, MA/PRNewswire/ -- Colliers International, the global real estate services firm, has been ranked 12th in The 2009 Global Outsourcing 100(TM) list, which recognizes the world's best outsourcing service providers and advisors.

The International Association of Outsourcing Professionals(TM) (IAOP(TM)) has named Colliers as a top commercial real estate service provider since the inception of the ranking, which is now in its fourth year.

Each year, IAOP and FORTUNE(R) magazine release their rankings of the Global Outsourcing 100, which include prominent companies from all corners of the business arena that provide a full spectrum of outsourcing services.

Colliers was named to this list for its deep experience and proven track record in real estate outsourcing, and was noted for its particular strength in terms of customer references. Selection to The Global Outsourcing 100 stems from a rigorous application process based on the critical factors for long-term outsourcing success, according to IAOP.

CONTACT: Kristin Sadlon of Porter Novelli for Colliers International,+1-212-601-8192, Kristin.sadlon@porternovelli.com

Web Site: http://www.colliers.com/

Grubb & Ellis Wins Two New Leasing Agent Contracts

Company Will Handle New “Green” Industrial Building in Roseville, CA

SACRAMENTO, CA – Grubb & Ellis Company (NYSE: GBE), a leading real estate services and investment firm, has been named the exclusive leasing agent for one of the only sustainably designed industrial buildings in the Sacramento area, 501 Derek Place (top right photo) in Roseville.

Owned, developed and constructed by Kemper Properties, the project is expected to be completed in June 2009.

The property, 501 Derek Place, has approximately 10,000 square feet of space available, which can be divided into four 2,500-square-foot units. The building’s features include: solar light tubes, hydronic heated floors that use solar heated water to modulate temperature, insulated concrete forms and dual pane windows.

Grubb & Ellis to Oversee 279-Acre Champions Circle in Fort Worth, TX

DALLAS, TX– Grubb & Ellis Company (NYSE: GBE), a leading real estate services and investment firm, has been selected to serve as the exclusive leasing agent for the first-phase office component of the 279-acre, mixed-use Champions Circle (golf course, bottom left photo) development in North Fort Worth.

Grubb & Ellis was chosen by Fine Line Diversified Development, the owner and master developer of Champions Circle, and Interra Development Group LLC, the developer of the first-phase office building.

The Champions Circle development will include: retail, office, hospitality, entertainment, town center, multi-family and residential space. The office component of the project is projected to have approximately 1 million square feet of high quality multi-tenant office space, as well as large, attractive sites for corporate campus users.

Champions Circle currently features a Marriott conference center hotel and a Greg Norman signature golf course, which provide key amenities for the area and will be an integral part of this mixed-use development.

Contacts:
Julia McCartney, 714.975.2230, julia.mccartney@grubb-ellis.com

Damon Elder, 714.975.2659, damon.elder@grubb-ellis.com

Marcus & Millichap Names 3 New Regional Managers

STEVEN D. WEINSTOCK IN CHARGE AT OAK BROOK OFFICE

OAKBROOK TERRACE, IL– Marcus & Millichap Real Estate Investment Services, the nation’s largest real estate investment services firm, has named Steven D. Weinstock (top right photo) regional manager of the firm’s Oak Brook office, according to Harvey E. Green, president and chief executive officer.

“Steven has been serving as the sales manager of the Columbus and Cincinnati offices since October 2008,” says Green. “His extensive experience in sales management and his successful track record as an investment specialist make him an invaluable resource to our clients and agents in Oak Brook, throughout Chicago and the Midwest.”

Weinstock joined the firm’s Detroit office in April 2001 as a multifamily and self-storage investment specialist. He was a director of the National Multi Housing Group and a member of the National Self-Storage Group. He achieved senior investment associate status in 2004 and in 2008 was promoted to vice president investments. Weinstock has earned three National Achievement Awards and five sales recognition awards. He joined the firm’s prestigious Seven-Figure Club in 2005.

MICHAEL GLASS HEADS COLUMBUS, OH OFFICE

He will continue to oversee the firm’s Cleveland office

COLUMBUS, OH– Marcus & Millichap Real Estate Investment Services, the nation’s largest real estate investment services firm, has named Michael Glass (middle right photo) regional manager of the firm’s Columbus office, according to Harvey E. Green, president and chief executive officer.

Glass has been serving as the regional manager of the Cleveland office since April 2007 and he will now manage both the Cleveland and Columbus offices.

Green says “Michael’s exceptional management skills and impressive transaction experience make him an excellent resource for our agents in Cleveland and Columbus, and for our clients throughout the state of Ohio.”

Glass joined Marcus & Millichap in November 2001 and worked on more than 45 transactions in excess of $135 million. He became an investment specialist in April 2004 and reached associate status in January 2005, closing 16 transactions in his first 24 months as an agent. In July 2006, Glass became sales manager of the firm’s Chicago office.


JOSHUA CARUANA LEADS CINCINNATI OFFICE

Caruana is also the regional manager of the firm’s Indianapolis office

CINCINNATI, OH– Marcus & Millichap Real Estate Investment Services, the nation’s largest real estate investment services firm, has named Joshua Caruana (bottom left photo) regional manager of the firm’s Cincinnati office, according to Harvey E. Green, (bottom right photo) president and chief executive officer.

“Josh has been serving as the regional manager in Indianapolis since November 2008 and will now manage both the Indianapolis and Cincinnati offices,” says Green. “His management skills and transaction expertise make him an excellent resource for our investment specialists in
Indianapolis and Cincinnati and for our clients throughout the Midwest.”

Caruana joined the Ontario office of Marcus & Millichap as an assistant in the sales intern program in March 2001 and became an investment specialist in June 2002.

Press Contact: Stacey Corso, Communications Department, (925) 953-1716

RECI Finally Finds Bright Spots in Capital Funding Marketplace

CHICAGO, IL—Good news today for the commercial real estate industry.

The Real Estate Capital Institute, a volunteer member, Chicago-based organization, reports bright spots in the capital funding marketplace are beginning to appear.

“More life companies, banks, pension funds and other sources not plagued with legacy deals are re-emerging,” says RECI Research Director Nat Zvislo.

“Initially, the pricing requirements are steep and leverage remains conservative, but some loosening is expected as these players start competing for transactions,” he says.

This is what RECI’s members are telling Zvislo:

Within the past month, rates have continually climbed for longer-term treasuries, nudging upward by more than a quarter point.

In the meantime, the most active lenders in the marketplace-- the Agencies (Freddie Mac, Fannie Mae and FHA/HUD) – correspondingly dropped mortgage spreads.

As a result, overall interest rates remain relatively competitive for multifamily properties, starting in the mid-five-percent range for 10-year debt.

Leverage levels of 75% of value are still available for this asset class.In contrast, other income properties, including office, retail and industrial assets are underwritten to extremely stingy standards.

Few lenders are actively seeking new origination funding opportunities as workouts and corporate viability issues overshadow mortgage lending goals.

Commercial loans are generally funded at levels of 65% or less with overall interest rates starting in the higher-6% range and climbing into the mid-8% range.

Full leverage funding opportunities still exist for credit-anchored projects in all income-property categories, as long as BBB or better-rated credit ratings are available with reasonable remaining lease terms.

As far as specific benchmarks for any funding opportunities within today's market, the following items are nearly universal minimum requirements:

* Lower Values: Property values continued declining as more investors realize operating losses and lenders foreclose on distressed assets.

* Limited Growth: Few, if any, markets are underwritten with any type of income growth. On the contrary, most lenders are forecasting flat or declining income conditions with expenses rising.

* Higher coverage: 125% debt service coverage ratio for nearly all properties is a minimum threshold.

* Greater Equity: For refinancings, borrowers must show at least 20% or more of "real" equity as cashouts are frowned upon.

* More Reserves: Effective property age concerns are forcing borrowers to set up larger reserves for maintaining and retaining competitiveness.

Barry Moss, a Real Estate Capital Institute Advisory Board member, notes, "Lenders, borrowers, investors, tenants, developers and nearly everyone in the real estate industry is in a defensive mode."

He suggests, "As TARP/TALP funds trickle into the financial system and lenders mark down legacy assets to current metrics and sell those assets, more badly-needed liquidity will return to the industry and transaction activity will increase."

CONTACT:

The Real Estate Capital Institute(r), 3517 West Arthington Street, Chicago, Illinois USA 60624

Nat Zvislo, Research Director, Toll Free 800-994-RECI (7324)mailto:director@reci.com
http://www.reci.com/

MIAMI, FL-- Thomas D. Wood and Company, a Strategic Alliance Mortgage LLC member, secured financing on April 27, 2009, in the amount of $3,965,000 for the Cal Linda Freeport office/ warehouse buildings (top right photo) in Sparks, Nevada.

Steve Wood, (bottom left photo) Company Chief Operating Officer, along with Tony Castrignano of Sky-Mesa Capital, financed the 50-360 Freeport buildings in the amount of $3,000,000, and the 250 Cal Lane/1080 Linda Way buildings in the amount of $965,000, through Thomas D. Wood and Company’s correspondent relationship with StanCorp Mortgage Investors.

Both loans have a fixed interest rate of 6.50% and a 5+5+5+5+5-year term, based on a 25-year amortization.

The Cal Linda Freeport office/warehouses were built in 1977 and 1978 and are located at 50-360 Freeport Boulevard, 1080 Linda Way and 250 Cal Lane, Sparks, Nevada.

For further information, please contact:

Steve Wood, (305) 447-7820, swood@tdwood.com
Jessica Gurtowski, (407) 937-0470, jgurtowski@tdwood.com

Arbor Closes $807,100 Fannie Mae DUS® Small Loan ARM for Pine Forest Apartments in Pine Lake, GA

UNIONDALE, NY -- Arbor Commercial Funding, LLC (“Arbor”), a wholly-owned subsidiary of Arbor Commercial Mortgage, LLC, announced the recent funding of a $807,100 loan under the Fannie Mae DUS® Small Loan ARM product line for the 24-unit complex known as Pine Forest Apartments in Pine Lake, GA.

The 10-year loan amortizes on a 30-year schedule and carries a note rate of 4.95 percent.

The loan was originated by Patrick McGovern, (bottom right photo) Director, Corporate Accounts, in Arbor’s full-service New York, NY lending office.

“Utilizing Fannie Mae’s Capped ARM program, Arbor was able to provide the borrower with floating rate debt,” said McGovern. “This gave the client the ability to prepay the loan after the first year.

CONTACT:

Ingrid Principe
Arbor Commercial Mortgage
333 Earle Ovington Blvd., Suite 900
Uniondale, NY 11553
P: 516.506.4298
F: 516.542.2555
www.arbor.com

HFF arranges $3.5M refinance of Austin, TX multifamily community

HOUSTON, TX – The Houston office of HFF (Holliday Fenoglio Fowler, L.P.) announced has arranged a $3.5 million refinancing for The Villas at San Gabriel, (above centered photo) a 26-unit multifamily community in Austin, Texas.

Working exclusively on behalf of 2410 San Gabriel, L.P., HFF managing director Susan Hill (top right photo) placed the 10-year fixed-rate loan with American National Insurance Company.

The Villas at San Gabriel are located at 2410 San Gabriel Street within walking distance to the University of Texas at Austin. (bottom left photo)

The property has maintained 100% occupancy since completion in 1998 and is currently fully leased to University of Texas students.

HFF (NYSE: HF) operates out of 17 offices nationwide and is a leading provider of commercial real estate and capital markets services to the U.S. commercial real estate industry.

HFF offers clients a fully integrated national capital markets platform including debt placement, investment sales, structured finance, private equity, loan sales and commercial loan servicing. http://www.hfflp.com/.

Contacts:

SUSAN L. HILL, HFF Managing Director, (713) 852-3500, shill@hfflp.com

KRISTEN M. MURPHY, HFF Associate Director Marketing, (713) 852-3500, krmurphy@hfflp.com

Paris Hotel Chain Matches British Airways Free Flights Deal by Offering 5,000 Free Room Nights

(PARIS)--Accor Hotels is investing about $738,466 on a promotion it hopes will bring it new future international business.

The Paris-based lodging chain is matching a free flights offer being announced by British Airways, Avis and The Daily Mail in London as part of the Backing Britain campaign launched this week.

(Eiffel Tower, Paris, top left photo)

As one of the leading global hotel groups with over 4,000 hotels worldwide and as a preferred hotel partner to British Airways and UKTI, Accor Hotels will match the airlines’ offer of 5,000 free flights with 5,000 free room nights worldwide, to anyone that qualifies for the British Airways offer.

Frédéric Fontaine, Accor head of sales, marketing and distribution, UK and Ireland says, "We are wholehearted supporters of this campaign.

“Small businesses are the beating heart of the British economy and it's absolutely right that their importance and value is recognized and supported.

“It is with great pleasure that we back this outstanding initiative and offer 5,000 free nights to match small medium enterprises earning 5000 free British Airways flights.

“This initiative is in line with our longstanding commitment to small businesses for who we offer a free to join the small business enterprise scheme – called Accor Away On Business -- providing them with instant registration and access to up to 10% discounts on our best on line rates across 1,300 hotels and seven brands (Sofitel, Pullman, Novotel, Mercure, Ibis, All Seasons and Hôtels Barrière) to match all budget needs.”

Fontaine says the promotion also includes an upgrade to its AIClub worldwide loyalty program. “With Accor Hotels, small business enterprises can lower their costs without lowering their standards,” he adds.

Accor’s offer of 5000 free room nights represents a half a million pound investment ($739,466 US) to encourage trade and travel to stimulate international business.

Grubb & Ellis Names Two New Vice Presidents

Thomas Green is Vice President, Industrial Group

MARLTON, NJ– Grubb & Ellis Company (NYSE: GBE), a leading real estate services and investment firm,announced that Thomas Green, CCIM, (top right photo) a 21-year veteran of the commercial real estate industry, has joined the company as vice president, Industrial Group, effective immediately.

“Tom brings an extensive knowledge of the Southern New Jersey market as well as the experience of representing a broad range of clients and having been on the investor/developer side of the business,” said Bob Clements, executive vice president and managing director of Grubb & Ellis’ Philadelphia-area offices. “We are excited about the wealth of experience he brings to our Industrial Group.”

Green joins Grubb & Ellis from First Industrial Realty Trust, where he was an investment officer responsible for acquisitions and dispositions throughout the Philadelphia and Baltimore/Washington regions.

During his three years in this role, he acquired $49 million of industrial buildings totaling 1.4 million square feet. Green joined First Industrial as a senior marketing and leasing manager in 2003 and was responsible for marketing and leasing a 2-million-square-foot portfolio throughout South New Jersey.

Contact: Erin Mays, 312.698.6735, erin.mays@grubb-ellis.com

Fred Cochran is Regional Vice President in Florida

SANTA ANA, CA – Grubb & Ellis Realty Investors LLC announced that Fred D. Cochran (top right photo) has joined the company as a regional vice president in Florida. Cochran will also be a registered representative of Grubb & Ellis Securities Inc., the broker-dealer affiliate of Grubb & Ellis Realty Investors.

In his new role, Cochran is responsible for raising equity for Grubb & Ellis Realty Investors’ real estate investment trust programs (Grubb & Ellis Apartment REIT and Grubb & Ellis Healthcare REIT) in the state of Florida. Cochran will work closely with John Wilkins, senior regional vice president for the Florida region.

“With 13 years of investment real estate experience, Fred joins Grubb & Ellis Securities backed by a successful track record and an in-depth understanding of the markets,” said Randy Beckman, executive vice president of sales.

Contact: Damon Elder, 714.975.2659, damon.elder@grubb-ellis.com

CB Richard Ellis Retained by 7-Eleven to Evaluate Rental Rates in Key Markets

TAMPA, FL– CB Richard Ellis (CBRE) has been engaged by 7-Eleven, Inc. to conduct a comprehensive review of its real estate portfolio in key markets nationwide. The project will include analyzing fair-market values for 7-Eleven's retail sites and negotiating lease terms, when appropriate, in line with current commercial rental rates.

CBRE's team will be led by Senior Vice Presidents Michael G.Friedman (top right photo) and Will Evans from the Dallas office. Friedman has worked with 7-Eleven for more than 20 years. While many other retailers are contracting, 7-Eleven is focused on growing its store base by approximately 200 stores this year.

"7-Eleven is an investment-grade tenant in expansion mode during challenging economic times," said Dan Porter, vice president of real estate for the convenience retailer. "Working together with CBRE, our objective is to partner with property owners to determine how we both can succeed for the long term and survive these difficult market conditions through deal restructurings, lease negotiations and new site development."

In an effort to align rent expense with current market rates, CBRE, on behalf of 7-Eleven, has begun a formal review of all leased stores in its real estate portfolio. CBRE/7-Eleven expects to enter into discussions with property owners to negotiate terms and restructure lease agreements where discrepancies between rental rates and market values exist.

"This is prudent business practice for any retailer during these unusual economic times, particularly with the footprint that 7-Eleven has nationwide," says Friedman. "Through our analysis, we believe we will discover solutions that will assist 7-Eleven in reducing its overall operating expense."

Additionally, 7-Eleven's real estate development team is evaluating sites for new development opportunities with other landlords who may be experiencing lease defaults or retail flight by their current tenants. The company operates about 5,700 stores in the U.S. under the 7-Eleven® brand and opened approximately 170 stores in 2008.

Contact: Lauren Crawford, 813.273.8482, lauren.crawford@cbre.com

Mark One Capital Arranges $3.22M Loan for Texas Retail Center

BEAUMONT, TX – Mark One Capital has arranged a $3.22 million loan for the acquisition of Beaumont Fountain Plaza, (top right photo) a 23,524-square foot multi-tenant retail center, located at 3050 N. Dowlen Road in Beaumont, Texas.

Geoffrey Harris, (bottom left photo) a senior director in the firm’s Phoenix office, and Farhan Kabani, a senior associate in the firm’s Dallas office, arranged the financing package for the property.

“Beaumont Fountain Plaza was classified as an un-anchored retail asset,” says Kabani. “Mark One Capital was able to overcome the objection that the center was un-anchored due to the property’s high-historical occupancy levels, strong tenant mix, rental rates and premier location.”

Financing for Beaumont Fountain Plaza was provided by a commercial bank at a fixed rate of 6.04 percent for the first five years, then adjusting. Terms of the loan were for 25 years with a 25-year amortization schedule. The loan-to-value was 65 percent.

“An added benefit for our client was that we were able to close the loan in less than 40 days,” adds Kabani.

Press Contact: Kathy Molitor, Mark One Capital, (925) 953-1704, http://www.markonecapital.com/

Richmond, VA Office Leasing Still Steady Despite Soft Sales Market

RICHMOND, VA: Metro Richmond was dealt some bad cards to start off the new year, yet is weathering the string of corporate downfalls and looks to turn the corner later this year, according to Perry H. Moss, (top right photo) Regional Director of Research, GVA Advantis, Richmond, VA.

The sales market has all but evaporated.

The leasing market, however, is relatively steady as tenants know that now is the time to strike that ideal lease. Other fundamentals have been damaged with only moderate effects.

Despite the almost daily influx of negative economic news, the metro area maintains seven Fortune 500 companies, down just one from last year.

Recent corporate import, MeadWestvaco announces 2,000 layoffs, leading them to bypass multiple floors at their still under construction CBD HQ.

Circuit City no longer exists. Capital One, a major local employer reported lowered than expected 1st Q earnings while laying off nearly 60 employees.

Contact:

Perry H. Moss CCIM, MBA
Regional Director of Research
Advantis Real Estate Services Company
707 East Main Street, Suite 1400
Richmond, VA 23219
Tel 804.672.4248
Fax 804.783.1920
E-mail pmoss@gvaadvantis.com

http://www.gvaadvantis.com/

Marcus & Millichap Settles Suit With Sperry Van Ness and Two Former M&M Brokers

(Below are two releases received by DONE DEALS on the same issue. The Marcus & Millichap release was received first and is posted below. The statement from Sperry Van Ness follows the Marcus & Millichap release)


ENCINO, CA— Marcus & Millichap Real Estate Investment Services, the nation’s largest real estate investment services firm, will recover significant damages from its former Portland, Ore. broker of record Gary Imbrie, (middle left photo) his son Ryan Imbrie (bottom right photo) and Sperry Van Ness International Corporation, Inc.

According to Paul Mudrich, (top right photo) senior vice president and chief legal officer of Marcus & Millichap, the Imbries left Marcus & Millichap in June 2004 to open a Portland office for competitor Sperry Van Ness.

Marcus & Millichap filed a lawsuit against the Imbries and Sperry Van Ness in Irvine, Calif., alleging that they misappropriated key business documents and attempted to misappropriate an exclusive listing, in an effort to jumpstart their new venture.

“While Marcus & Millichap respects the decision of any of its independent contractor sales agents to leave the firm and pursue other opportunities,” says Mudrich, “we will not permit departing sales agents to disrupt our customer relationships, or to take confidential and proprietary business documents with them.”

Mudrich explains that the firm pursued this action “to make it clear to departing salespersons and Marcus & Millichap’s competitors that the firm will vigorously protect itself from any such unfair acts of competition.”

Although the Imbries and Sperry Van Ness denied the allegations, they have agreed to pay Marcus & Millichap to obtain the dismissal of the pending action, according to Mudrich.

Press Contact: Stacey Corso, Communications Department, (925) 953-1716

****************************************************************************

Sperry Van Ness Says M&M's Allegations Had 'No Merit Whatsoever'

IRVINE, CA--Sperry Van Ness International Corp. Inc. announced today that it had entered into a settlement with competitor M & M involving a former disgruntled Oregon-based broker who had left M&M to join SVN as a National Advisor in 2005.

Both the broker and SVN were sued by M & M in Orange County Superior Court, and that case was later dismissed by the judge on grounds that the case should have been filed by M & M in Oregon.

M & M appealed the adverse decision against it, and while the appeal was pending, the case was settled through a private mediation that took place in Portland, Oregon in late January 2009.

Pursuant to the terms of the settlement, SVN agreed to pay M & M the amount of $15,000. SVN denied having engaged in any wrongdoing or unlawful conduct.

A mutual release and waiver of claims was given by both sides, including a release of any claims SVN might have had against M & M and its attorneys for malicious prosecution and abuse of process.

A subsequent, separate settlement was reached between M & M and its former Oregon broker, which SVN had no involvement or participation.

Kevin Maggiacomo, (bottom right photo) president of Sperry Van Ness, characterized the claims brought by M & M against SVN as "having no merit whatsoever." The Company's decision to settle was based on 'nuisance' value."

Contact: Kevin, Maggiacomo, president, Sperry Van Ness, maggiacK@SVN.com

Marcus & Millichap Secures $12.95M Listing for Development site in Valley Village, CA

VALLEY VILLAGE, CA – Marcus & Millichap Real Estate Investment Services, the nation’s largest real estate investment services firm, has retained the exclusive listing for Sherman Village, a 150,486-square foot development site in Valley Village, a district in the San Fernando Valley region of Los Angeles.

The listing price is $12.95 million.

Greg Harris, (bottom left photo) executive vice president investments and a senior director of the firm’s National Multi Housing Group (NMHG) in Encino, is representing the seller, a Southern California-based private investor.

“Valley Village is a prime San Fernando Valley location adjacent to Sherman Oaks and Studio City,” says Harris. “The area’s average household income is approximately $90,806 per year.”

Located at 12629-12729 Riverside Drive in Valley View, the property is near U.S. Route 101, the Ventura Freeway, Interstate 405, the San Diego Freeway and State Route 170, the Hollywood Freeway. The asset is also proximate to the Sherman Oaks Fashion Square and the Sherman Oaks Galleria.

Sherman Village is a 3.45-acre site entitled for the development of 264 multifamily units on eight parcels.

Founded in 1939, Valley Village was an upscale part of North Hollywood until officially recognized by the Los Angeles City Council as a separate community.

Press Contact: Stacey Corso, Communications Department, (925) 953-1716

Stirling Sotheby’s International Realty negotiates lease agreement for 4,558 SF of Class A office space in Downtown Orlando

ORLANDO, FL --- Stirling Sotheby’s International Realty recently negotiated a new long-term lease agreement for 4,558 square feet of Class A office space on the 14th floor of the Plaza North Tower, (top right photo) located on Orange Ave. at Church St. in downtown Orlando.

Roger Soderstrom, founder and owner of Stirling Sotheby’s International Realty, said John Kurtz of Stirling Sotheby’s International Realty’s World Marketing Center Team negotiated the lease agreement representing the landlord, Swamp Donkey LLC.

The lease agreement is worth more than $500,000, Soderstrom said.

The tenant is Jaymor Group, a real estate investment and development firm based in Ontario.


For more information, please contact:

Roger Soderstrom, Founder/Owner Stirling Sotheby’s International Realty, 407-588-1260

Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142