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| Joya Pavesi |
Charlotte, NC, April 19, 2021 — RKW Residential, a multifamily management firm that has quickly evolved into an industry leader on the strength of its People First Philosophy, received two significant recognitions from highly regarded resident satisfaction agencies.
The company earned an epIQ grade of “A” in
the ApartmentRatings SatisFacts “Top Management Companies” list.
Nearly
30 RKW-managed apartment communities were also honored as ApartmentRatings “Top
Rated Communities” award winners.
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| (Apartments File Photo) |
“These recognitions are particularly special because they get to the core of our operating mission to provide superior customer service to our residents,” RKW SVP of Marketing & Strategy Joya Pavesi said.
“When you create an enjoyable living experience and are attentive to the daily needs of residents, everything else falls into place. I cannot thank our incredible team members enough for all they do to make accolades like these possible.”
Twice a year, SatisFacts releases the epIQ Index, which measures the resident experience and community performance based on SatisFacts surveys and reviews on ApartmentRatings.com. RKW made significant moves, climbing from a July 2020 ranking of #58 to #31 in January 2021.
RKW also saw a 30% increase in the number
of communities placing on the 2020 Elite 1% ORA™ Power Ranking by J Turner
Research, the leading market research firm exclusively serving the multifamily
industry.
The annual ranking is based on monthly online reputation research of more than 122,000 apartments across multiple review sites and Internet Listing Services.
To earn this distinction, a community had to register a minimum ORA™ score of 90 (on a scale of 0-100). The national average ORA™ is 65.73.
The community rankings follow RKW making
the list of the industry’s top management companies in the 2020 ORA™ Power
Ranking for online reputation management.
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