Friday, May 31, 2013

Marcus & Millichap Ranked Among Top 50 Firms Nationally in Technology and Helpdesk Support Achievement


CALABASAS, CA, May 31, 2013 – Marcus & Millichap Real Estate Investment Services, the nation’s largest real estate investment services firm, has been ranked #28 out of the top 50 helpdesk support centers in the 2013 HDI CSAT Elite 50.

Richard Peltz
HDI, the world’s largest professional association and certification body for technical service and support professionals, uses the HDI Customer Satisfaction Index (CSI) Service to track and trend customer satisfaction ratings for some 800 companies from year to year.

Based solely on the data collected over a 12-month period, participating technical service and support centers are identified as leaders in the industry. The 50 support centers with the highest scores are then recognized by HDI as members of the HDI CSAT Elite 50.

Teams that qualify for the HDI CSAT Elite 50 ranking receive a certificate of recognition and are recognized at the HDI Annual Conference & Expo, where they are lauded as industry leaders in front of their peers and other organizations.

Bill Benoist
“This award symbolizes our commitment to providing our more than 1,000 agents across the country with the resources and information services (I.S.) customer support to realize their potential and give them pride of association with our firm,” says Richard Peltz, Senior Vice President and Chief Information Officer at Marcus & Millichap.

 “Bill Benoist, Vice President of Information Services, and his team have raised the support bar every year and are committed to achieving the highest level of support available in the industry,” says Peltz.

The HDI CSAT Elite 50 award is the latest recognition of Marcus & Millichap’s focus on technological excellence. The firm has also ranked among the top 500 leading global companies in the InformationWeek 500 for the past seven years.

For a complete copy of the company’s news release, please contact:

Ben Johnson
 Marketing Director

(925) 953-1736